Frances Beauty Clinic reception at Goodwood Park Hotel
Prepared for Zack and the Frances team

Turn enquiries
into consultation requests.

A WhatsApp assistant that answers service questions and prepares consultation enquiries for your team.

Walk through our assistant
Your team approves the answers before it starts.
You reported 50 to 150 WhatsApp enquiries a week.Your enquiry form. We will confirm the current volume with you.
Four divisions, one enquiry flow

Help each person
reach the right team.

A facial question, a medical enquiry, a skin health concern and a scalp assessment each need the correct next step.

Frances Beauty Clinic
Frances Beauty Clinic
Frances Medical & Aesthetic Clinic
Frances Medical & Aesthetic Clinic
Skin Health Centre
Skin Health Centre
Wellkin Hair & Scalp Clinique
Wellkin Hair & Scalp Clinique
One address at Goodwood Park
One address at Goodwood Park
Face contouringNeck and eye careAesthetic facialsSkin careBody contouringMassageWomen wellnessMedical aestheticsSkin health consultationHPBLScalp careHair salonRetail skincare

179 catalogue records researched from the official sites, including services, variants, ranges and products. The demo keeps published prices separate from services that need a quote.

Before your team takes over

Start with a useful
consultation brief.

The assistant asks for the concern, preferred division and timing before your team confirms the appointment.

An enquiry to understand

I am interested in Dynalift. Can I come tomorrow?
How much will it cost?

The team still needs the enquiry details and a time preference.

12 complete written examples

From the first question
to the team handover.

Swipe across. Scroll inside each phone to see the full conversation and the request summary.

01 / 12
01 / Consultations

Guide the enquiry to the right division

Beauty, medical, skin health and scalp enquiries stay distinct.

F
Frances
AI assistant · written example
Illustrative conversation
I want help with my skin, but do not know which Frances clinic to ask.
Frances has four divisions. Beauty handles therapist led beauty enquiries, Medical handles doctor assessed treatments, Skin Health Centre handles chronic skin concerns, and Wellkin handles hair and scalp. What would you like to discuss?
Image from the Frances public website
Face contouring. I want to learn about Dynalift.
That is a Frances Beauty enquiry. You can read the face contouring information here: https://frances.com.sg/treatment-programs/face-treatment-4/
Can I have a consultation tomorrow afternoon?
The team needs to confirm the appointment and fee. What name should they use for the request?
Elaine. This WhatsApp number is fine.
Your request is for Elaine, about face contouring at Frances Beauty, with tomorrow afternoon preferred. The team confirms the time and consultation details before you come in.
Example summary for the team
  • Elaine · Frances Beauty
  • Face contouring / Dynalift enquiry
  • Tomorrow afternoon requested
  • Time, fee and suitability unconfirmed
Scroll inside for the full conversation ↓
02 / Prices

Explain the fee that actually applies

A Skin Health Centre fee stays with its own service.

F
Frances
AI assistant · written example
Illustrative conversation
Is every consultation at Frances $40?
The S$40 per hour figure is the published Skin Health Centre in person Behavioral Science Consultation fee, excluding 9% GST. It is not a general quote for every Frances division.
Image from the Frances public website
What if I want an online Skin Health Centre consultation?
Its published online fee is S$80 plus a S$6 PayPal fee, excluding 9% GST. The centre confirms the current total and consultation arrangements.
Does that include a doctor appointment at Frances Medical?
The medical clinic has a separate consultation process. Its fee needs confirmation from that team.
Send me the source so I can check.
Here is the Skin Health Centre charges page: https://www.skinhealthcentre.sg/our-charges. Tell the team which consultation you want so they can confirm the correct fee.
Example summary for the team
  • SHC in person: S$40 per hour
  • Online: S$80 + S$6 PayPal fee
  • Published fees exclude 9% GST
  • Medical clinic fees kept separate
Scroll inside for the full conversation ↓
03 / Prices

Keep session rates and plan totals clear

A per session rate never becomes a whole package price.

F
Frances
AI assistant · written example
Illustrative conversation
The HPBL Plan A price says $240. Is that for all twelve sessions?
The published Plan A rate is S$240 per session for a 12 session plan, excluding 9% GST. It is not the total price for all twelve sessions.
Image from the Frances public website
How much is just one session?
The published single session rate is S$280 for 30 minutes, excluding 9% GST. The consultant assesses the appropriate programme and duration.
Can you tell me twelve sessions will cure my skin problem?
I cannot promise a cure or decide a programme for you. That needs an appropriate consultation and clinical review.
Ok, I want to ask about an assessment first.
We can prepare that enquiry for Skin Health Centre. The team confirms the assessment, any proposed programme and the current charges.
Example summary for the team
  • Single: S$280 / 30 minutes
  • Plan A: S$240 per session
  • 12 sessions in that published plan
  • Assessment before any personal programme
Scroll inside for the full conversation ↓
04 / Consultations

Prepare a scalp consultation request

A hair enquiry reaches Wellkin with the useful details.

F
Frances
AI assistant · written example
Illustrative conversation
Which Frances division handles hair and scalp concerns?
That is Wellkin Hair & Scalp Clinique. You can review the published treatment information at https://www.wellkin.sg/our-treatments.
Image from the Frances public website
I would like an assessment. Can you tell me how many treatments I need?
The Wellkin team needs to assess you before recommending a personal programme, price or number of visits.
Next week in the afternoon would suit me.
That can be included as your preference. What name should be on the request?
Ravi. You can use this WhatsApp number.
Your enquiry is for Ravi, about a Wellkin scalp assessment next week in the afternoon. The team still needs to confirm the appointment and fee.
Example summary for the team
  • Ravi · Wellkin scalp assessment
  • Next week, afternoon preferred
  • Same WhatsApp contact
  • No regrowth or appointment promise
Scroll inside for the full conversation ↓
05 / Consultations

Leave treatment suitability with the clinician

The assistant organises the enquiry without making a medical decision.

F
Frances
AI assistant · written example
Illustrative conversation
Can you choose an injectable treatment for me?
A clinician needs to assess suitability and discuss the options with you. I can help with the public clinic information and a consultation request.
Image from the Frances public website
I am pregnant. Can you confirm it is safe?
I cannot confirm safety for you. Please discuss that with a qualified clinician before planning treatment.
Can you at least decide the dose and price?
Those are for the clinician and clinic team to confirm after assessment. I can share the official medical clinic page.
Yes, send me that.
Here is the official site: https://medicalaesthetic.com.sg/. Its team can explain the consultation process and appropriate next steps.
Example summary for the team
  • Medical clinic route supplied
  • Suitability remains with clinician
  • No dose or treatment selected
  • No personal medical data requested
Scroll inside for the full conversation ↓
06 / Consultations

Reply in Chinese and keep the request clear

The same confirmation rules apply in another language.

F
Frances
AI assistant · written example
Illustrative conversation
你好，我想了解面部护理。
你好，可以先了解 Frances Beauty 的面部护理。你想先问护理内容，还是安排咨询？
Image from the Frances public website
想咨询色斑的问题。可以保证一次解决吗？
我不能保证一次解决，也不能在聊天中判断适合哪种护理。团队需要先了解你的情况，再说明合适的咨询安排。
费用是多少？
Frances Beauty 这项咨询的费用需要团队确认，不能用其他部门的收费代替。你希望什么时候咨询？
下周三下午。我叫林女士，用这个号码就可以。
咨询请求是林女士，想了解色斑护理，偏好下周三下午，并使用这个 WhatsApp 号码联系。时间、费用和护理适合程度都仍需团队确认。
Example summary for the team
  • 林女士 · Frances Beauty
  • 色斑咨询 · 中文沟通
  • 下周三下午为偏好
  • 时间和费用仍需确认
Scroll inside for the full conversation ↓
07 / Prices

Give the price for the right hair length

A starting tier stays separate from the requested salon service.

F
Frances
AI assistant · written example
Illustrative conversation
How much is a female shampoo, cut and blow dry at Wellkin?
The published salon table has separate hair length tiers. Is your hair short, medium, long or extra long?
Image from the Frances public website
Medium length.
The medium length tier is listed at S$78. The salon confirms the current price and any relevant tax before you book.
So that is the same price as scalp treatment?
That price is for the named shampoo, cut and blow dry service. A scalp treatment is a separate enquiry.
Please send the salon page.
Here is the published salon page: https://www.wellkin.sg/haircut-colour. It shows the services and hair length tiers.
Example summary for the team
  • Female shampoo / cut / blow dry
  • Medium hair length stated
  • Published tier: S$78
  • Separate from scalp treatment pricing
Scroll inside for the full conversation ↓
08 / Prices

Distinguish product prices from treatment fees

A skincare listing provides a product price, not a facial quote.

F
Frances
AI assistant · written example
Illustrative conversation
Do you sell CE Ferulic?
The Frances skincare listing includes CE FERULIC at a published price of S$248. Current product stock needs the team to confirm.
Image from the Frances public website
Does that mean the facial also costs $248?
That is the retail product price. A facial consultation or treatment fee is separate and needs its own confirmation.
Can you reserve a bottle for today?
The team needs to check stock before confirming a collection. How many bottles are you asking about?
One. I am May. Use this number.
The enquiry is for May, one CE FERULIC bottle for collection today if available. The team must confirm stock, collection timing and the current total.
Example summary for the team
  • CE FERULIC retail listing: S$248
  • One bottle requested by May
  • Stock and collection unconfirmed
  • Product price kept separate from a facial
Scroll inside for the full conversation ↓
09 / Team handovers

Keep the appointment request honest

A preferred time is still waiting for the team to confirm.

F
Frances
AI assistant · written example
Illustrative conversation
I want a Frances Beauty consultation tomorrow at 3pm.
I can help prepare that request. What would you like to discuss at the consultation?
Image from the Frances public website
Face contouring. My name is Mei. This number is fine.
Your request is for Mei, about face contouring, with tomorrow at 3pm preferred. The clinic needs to confirm the slot and fee.
So I can just arrive at 3pm?
Please wait for the clinic to confirm the appointment before travelling. A preferred time in this chat does not establish an available slot.
Have you received my deposit?
I cannot verify payment status here. You can check your payment confirmation or give the team the reference so they can review it.
Example summary for the team
  • Mei · Face contouring consultation
  • Tomorrow at 3pm requested
  • No slot or deposit confirmed
  • Same enquiry retained for the team
Scroll inside for the full conversation ↓
10 / Team handovers

Escalate an existing treatment concern

The clinical team gets the issue without an invented remedy.

F
Frances
AI assistant · written example
Illustrative conversation
My skin is painful and red after yesterday's treatment.
I am sorry you are experiencing that. Please contact the clinic's clinical team promptly. If symptoms are severe or rapidly worsening, seek urgent medical care. Do you have your booking reference?
Image from the Frances public website
The reference is EXAMPLE123. Which medicine should I use?
That needs advice from a qualified clinician. I cannot prescribe or recommend a medicine in this chat.
Can I get a full refund now?
The team needs to review the case and any refund request. I cannot approve a refund or promise an outcome.
Please keep the same request. No calls.
The reference and your preference for no calls belong on the same case. The clinical team needs to assess the concern and confirm the next steps.
Example summary for the team
  • Existing customer concern
  • Reference: EXAMPLE123
  • No calls preference
  • Clinical review, no prescription or refund promise
Scroll inside for the full conversation ↓
11 / Consultations

Keep the division hours separate

General company hours do not become a doctor appointment.

F
Frances
AI assistant · written example
Illustrative conversation
Can I visit any Frances division on Sunday evening?
The company page gives broad daily hours, but the divisions publish different schedules. Which division do you want to visit?
Image from the Frances public website
Skin Health Centre.
Its published hours are Monday to Friday 9am to 8pm and Saturday 8:30am to 6pm. It is closed on Sundays and public holidays.
What about Wellkin?
Wellkin lists Monday to Friday 9am to 9pm and Saturday and Sunday 8:30am to 6pm. The team still needs to confirm a requested appointment.
Send me the concierge number.
The group concierge WhatsApp is https://wa.me/6596636213. Tell them which division and date you are asking about.
Example summary for the team
  • SHC: closed Sundays / public holidays
  • Wellkin weekend hours: 8:30am to 6pm
  • Division schedule stated clearly
  • Appointment still needs confirmation
Scroll inside for the full conversation ↓
12 / Team handovers

Keep one callback request

The conversation continues after a person has helped.

F
Frances
AI assistant · written example
Illustrative conversation
Can a person call me about Frances Beauty?
You can request a callback. What would you like the team to cover?
Image from the Frances public website
A face contouring consultation. I am Priya. Use this number after 4pm.
Your callback preference is after 4pm on this number, about a Frances Beauty face contouring consultation. The team confirms when they can call.
Please call me. I want a human.
That stays with the same callback request, including your timing preference. I can still share the public information while you wait.
We spoke. Send the treatment page again.
Here is the face contouring page again: https://frances.com.sg/treatment-programs/face-treatment-4/. We can continue with your consultation enquiry here.
Example summary for the team
  • Priya · Face contouring enquiry
  • After 4pm callback requested
  • One request kept together
  • Full source link sent again
Scroll inside for the full conversation ↓

These conversations are illustrative examples using the public services and prices. They are separate from the production AI tests. Clinical decisions, appointment confirmation and payment checks require the appropriate team or connected system.

A clear handover for your team

The enquiry stays
with its context.

Read the conversation, see the requested division and continue helping the client without asking everything again.

  • 01Concern and preferred division
  • 02Contact and requested timing
  • 03The decision your team needs to make
ILLUSTRATIVE TEAM VIEW

Frances consultation requests

E

Elaine · Frances Beauty

Face contouring / Dynalift enquiry. Tomorrow afternoon preferred.

Appointment and fee to confirm
R

Ravi · Wellkin

Scalp assessment enquiry. Next week, afternoon preferred.

Wellkin team review
P

Priya · Callback request

Wants to discuss a Frances Beauty consultation. After 4pm preferred.

One callback request
Example records from the written conversations above. The live workspace and QA chats are reviewed separately.
What changes for your team

More questions answered.
More complete requests.

The right division.

Route beauty, medical, skin health and scalp enquiries using the actual published services.

Clear prices and limits.

Keep retail prices, length tiers and per session rates distinct. Unpublished treatment fees stay with your team.

People decide the important parts.

Clinical suitability, appointment slots and existing treatment concerns reach the right person.

Prepared around Frances

We build it.
You approve the answers.

We load the service catalogue, set the conversation rules and prepare your workspace before customer messages start.

On the call, we check the division routing, confirm what the assistant may say and agree how requests reach your team.

Website knowledge and catalogue setupIncluded
Conversation rules and team handoversIncluded
Dashboard with team takeoverIncluded
41 Labs service

First 100 sales
conversations free.

S$299
starting monthly plan after the free start

No setup fee. No contract. Stop any time. Start covers about 100 sales conversations a month, depending on how much work each takes. With your reported volume, we will confirm the appropriate plan on the call.

The free start ends when its allowance is used or after 30 days. Early exhaustion pauses the AI until you approve a plan. Otherwise, the plan begins on day 31, with reminders before the charge. Card saved on the call. Meta message fees billed separately. Custom integrations are confirmed in writing after we review the system.
Your walkthrough with Zack

Try a real enquiry
from each division.

Wednesday, 4 November at 3pm SGT.
We will check the answers, consultation request and handover together.

Walk through our assistant
Walk through our assistant